Shipping Policy

Shipping Policy

Last updated: July 2026

At Rezonix, we strive to deliver your smart gadgets as quickly and reliably as possible. Please read our Shipping Policy below to understand how we handle order processing and delivery across India.

1. Order Processing

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next working business day.

Once your order has been processed and dispatched, you will receive a confirmation email or SMS with your tracking details.

2. Estimated Delivery Time

We deliver to locations across India. Estimated delivery times are as follows:

  • Standard Delivery: 3–7 business days, depending on your location
  • Metro cities and major towns may receive orders sooner, while remote or rural areas may take slightly longer

Please note that delivery timelines are estimates and not guaranteed. Actual delivery times may vary based on your location and courier availability.

3. Order Tracking

Once your order has been shipped, you will receive tracking information via email or SMS. You can use this tracking number to monitor the status of your delivery through the courier’s website or tracking portal.

If you have not received your tracking details within 3 business days of placing your order, please contact us at support@rezonix.store.

4. Shipping Delays

While we make every effort to ensure timely delivery, certain circumstances beyond our control may cause delays, including:

  • Adverse weather conditions affecting courier operations
  • Public holidays or peak shopping seasons
  • Courier or logistics disruptions in specific regions
  • Incorrect or incomplete shipping address provided at checkout

In the event of a significant delay, we will do our best to notify you promptly. We appreciate your patience and understanding in such situations.

5. Incorrect Address

Please ensure that your shipping address is accurate and complete at the time of placing your order. Rezonix is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately at upgratedrezon@gmail.com before your order is dispatched.

6. Damaged or Lost Shipments

If your order arrives damaged or appears to have been tampered with, please do not accept the delivery and contact us within 24 hours at upgratedrezon@gmail.com with your order details and photographs of the packaging.

In the rare event that a shipment is lost in transit, we will work with our courier partner to investigate and resolve the issue as quickly as possible.

7. Contact Us

For any shipping-related queries, feel free to reach out to our support team:

Rezonix Customer Support
📧 upgratedrezon@gmail.com

We typically respond within 1–2 business days.