Refund and Return Policy

Refund and Return Policy

Last updated: July 2026

At Rezonix, customer satisfaction is our priority. We stand behind the quality of our products and want you to shop with complete confidence. Please read our Refund and Return Policy carefully to understand your rights and our process.

1. Eligibility for Returns

We accept return or replacement requests within 7 days of delivery under the following circumstances:

  • The product received is damaged (physically broken or cracked upon arrival)
  • The product is defective (not functioning as described or expected)
  • An incorrect product was delivered (wrong item or variant)

Requests made after 7 days of the delivery date will not be eligible for a return or replacement, except where required by applicable Indian consumer protection laws.

2. Conditions for Return

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original condition
  • The product must be returned in its original packaging, including all accessories, manuals, and tags where applicable
  • Proof of purchase (order confirmation or invoice) must be provided
  • Clear photographs or a video of the damage or defect must be shared at the time of raising the request

Products that show signs of use, tampering, or damage caused by the customer will not be accepted for return.

3. How to Initiate a Return

To initiate a return or replacement request, please follow these steps:

  • Email us at upgratedrezon@gmail.com within 7 days of receiving your order
  • Include your order number, a description of the issue, and supporting photographs or video
  • Our support team will review your request and respond within 2–3 business days
  • If approved, we will provide you with return instructions and the return shipping address

4. Refund Process

Once we receive the returned item, our team will inspect it to verify the reported issue. Upon successful inspection and approval:

  • A full refund will be processed to your original payment method within 5–7 business days
  • You will be notified via email once the refund has been initiated
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account

If the returned item does not meet our return conditions upon inspection, we reserve the right to decline the refund and return the product to you.

5. Delivery Charges

Original delivery charges are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item shipped, product damaged in transit due to our packaging).

In cases where the return is approved due to our error, we will also cover the cost of return shipping.

6. Replacements

If you prefer a replacement over a refund, we will dispatch the correct or replacement product after the returned item has been received and inspected, subject to availability. If the product is out of stock, a full refund will be issued instead.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, installed, or altered
  • Products with missing original packaging, accessories, or serial numbers
  • Products damaged due to misuse, negligence, or accidents caused by the customer
  • Items purchased during clearance or final sale promotions (unless defective)

8. Consumer Rights

Nothing in this policy limits or excludes your rights under the Consumer Protection Act, 2019 or any other applicable Indian consumer protection legislation. If you believe your statutory rights have been affected, you may contact the relevant consumer forum or authority.

9. Contact Us

For any return, refund, or product-related queries, please reach out to our support team:

Rezonix Customer Support
📧 upgratedrezon@gmail.com

We typically respond within 1–2 business days and are committed to resolving your concerns promptly and fairly.