Privacy Policy

Privacy Policy

Last updated: July 2026

Welcome to Rezonix ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make a purchase from us.

Please read this policy carefully. If you have any questions or concerns, contact us at support@rezonix.store.

1. Information We Collect

When you visit our store or place an order, we may collect the following personal information:

  • Name – to personalise your experience and process your orders
  • Email address – to send order confirmations, shipping updates, and respond to support queries
  • Phone number – to facilitate delivery and provide customer support
  • Shipping address – to deliver your purchases to the correct location
  • Payment details – to process your transactions securely (see Section 3)

2. How We Use Your Information

We use the information we collect solely for the following purposes:

  • To process and fulfil your orders, including sending confirmation and shipping notifications
  • To provide customer support and respond to your enquiries
  • To improve our website and services, including analysing browsing behaviour and purchase trends
  • To comply with legal obligations applicable under Indian law, including the Information Technology Act, 2000 and applicable rules

3. Payment Information

All payment transactions on Rezonix are processed through trusted and certified third-party payment providers. We do not store your full payment card details on our servers. Payment information is encrypted and handled in accordance with industry-standard security protocols (PCI-DSS compliance).

You can shop with confidence knowing that your financial data is protected at every step.

4. Sharing of Your Information

We value your trust. We do not sell, trade, or rent your personal information to any third parties.

We may share your information only in the following limited circumstances:

  • With logistics and delivery partners solely to fulfil your order
  • With payment processors to complete your transaction securely
  • With service providers who assist us in operating our website (e.g., Shopify), under strict confidentiality agreements
  • When required by law or to protect the rights and safety of Rezonix and its customers

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use cookies for the following purposes:

  • Website performance: To ensure our site loads quickly and functions correctly
  • Analytics: To understand how visitors interact with our website so we can improve it
  • Session management: To remember items in your cart and keep you logged in during your visit

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian laws and regulations. Once your data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal obligations
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at support@rezonix.store.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Rezonix Customer Support
📧 support@rezonix.store